Reference

Terms Conditions That Run Your Account

Every account opened at polycasino is governed by these terms — they cover who can join, how deposits and withdrawals work through PayPal, Venmo, and Play+, and what access looks like depending on where you are in the United States.

Account eligibility by state lawPayPal, Venmo & Play+ payment rulesIdentity verification requiredAccess subject to local lawUpdates posted to this page

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Data, Security & Account Integrity

These terms aren't just rules — they describe how we protect your account and what we do with the information you give us. Identity data submitted during verification is used only to confirm eligibility and process withdrawals; we don't sell it or pass it to third parties outside of what's required to run the payment rails you choose. Here's how each area works in practice.

Data Retention

Account data, including identity documents and transaction records, is retained for the period required under applicable law. You may request a copy of your data by contacting support through live chat or email.

Cookie Policy

We use session and analytics cookies to keep your account logged in and to understand how the lobby is being used. You can adjust cookie preferences through your browser settings at any time without losing your account.

Account Security

Every login triggers an OTP check sent to your registered email or phone number. If you notice a login you don't recognize, use the account lock option in settings immediately and contact support.

Change Requests

To update your registered email, phone, or payment method — including swapping a linked Venmo account for a Play+ card — submit a change request through the account settings panel and complete the re-verification step.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to dispute a transaction, update your verification documents, or request an account closure, we have three direct paths you can use. We aim to respond to account and policy questions within one business day. Las Vegas-area accounts and accounts in all other supported states use the same contact channels.

Live Chat Start a chat session from your account dashboard to ask about a specific term, a pending withdrawal, or a payment hold on your PayPal or Venmo transaction.

Email Support Send detailed policy or account questions to our support address. Attach any relevant screenshots or identity documents so we can resolve the issue without a back-and-forth.

Account Help Center The Help Center inside your account lists common terms questions, withdrawal steps, and how to submit a formal dispute if a resolution isn't reached through chat or email.

What These Terms Actually Cover

polycasino Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

These terms apply to any account registered at polycasino and govern how that account functions — from the moment you complete identity verification to the point where a withdrawal clears back to your PayPal balance, Venmo account, or Play+ prepaid card. Eligibility depends on state law;

1
access is available only where permitted under applicable local law, and it is your responsibility to confirm that using this platform is lawful in your state before registering. Account holders must be of legal gambling age under the laws of the state where they reside. We
2
reserve the right to suspend or close any account that does not satisfy verification requirements, submits incorrect identity documents, or attempts to access the platform from a restricted jurisdiction. Deposits made through PayPal, Venmo, or Play+ are processed according to each payment provider's own terms in
3
addition to ours. Funds sitting in your account wallet are not insured deposits. We may update these terms at any time; continued use of the account after a posted update constitutes acceptance. If you disagree with a change, close your account and request any withdrawable balance
4
before the effective date of the revision.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work, what they require from you, and what happens when something goes wrong with an account or a payment.

Access depends on state law. You're responsible for confirming that online casino use is lawful in your state before registering. We do not offer access in restricted jurisdictions.

Any withdrawable balance is returned to your linked payment method — PayPal, Venmo, or Play+ — once identity verification is confirmed. The process follows our standard withdrawal review steps.

We can update these terms at any time. Changes are posted here with an effective date. Continuing to use your account after that date means you accept the updated version.

Start a live chat or email support with your transaction ID and the amount in question. Our team reviews payment disputes against our records and the PayPal or Venmo transaction logs.

A government-issued photo ID and proof of your payment method — such as a screenshot of your PayPal or Venmo account — are typically required before your first withdrawal is processed.

Play+ prepaid cards are an accepted payment method subject to the card issuer's own terms alongside ours. Reload limits and card balances are governed by the Play+ provider, not polycasino.

Reference